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We use this number only to find your records and keep a fetched document available for 180 days.

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Policy

Cancellations and refunds.

We fetch the record and check it before asking you to pay for it. That removes most of the situations a refund policy usually exists for — but not all of them, so here is every case.

  1. Nothing was found, or it came back unreadable

    You are not charged at all. We fetch the record and check it before asking you for anything, so if the portal has no record for your survey number — or returns something incomplete — there is nothing to refund, because nothing was taken.

  2. You were charged twice for the same record

    The duplicate is refunded in full, to the original payment method. We refund it on detection or on your request, whichever comes first. You do not have to argue the case.

  3. Payment went through but the record did not reach you

    Refunded in full. We do not hold the payment against a promise to deliver later. If you would rather we retried, tell us and we will — but the choice is yours, not ours.

  4. The record does not match the property you asked for

    We re-issue the correct record at no further charge. If the correct record cannot be located, the purchase is refunded in full.

  5. You changed your mind after receiving a correct record

    A delivered record cannot be returned — you have it. Once a complete, legible record matching your request has reached you, the purchase is final. This is the one case where a refund is not available.

How a refund reaches you

Refunds go back to the payment method you used, through Razorpay, within the period applicable law and RBI directions require. We do not issue credit, vouchers or a balance to spend later in place of money — a refund means the money returns to you.

Cancelling

There is nothing to cancel before you pay — a lookup you abandon costs nothing and creates no order. There is no subscription, no saved card and no recurring charge, so there is nothing that continues unless you act.

If you dispute a charge with your bank

You are entitled to. We respond to chargebacks through Razorpay's process with our delivery and payment records. Writing to us first is faster: the duplicate-charge and non-delivery cases above are refunded without a dispute being necessary.

Asking for a refund

Write to support@viewpatta.com with the mobile number you used. You do not need an order number — we can find the purchase from the number. See contact for other ways to reach us.

This policy applies to View Patta, operated by Quiro Tech Solutions. Nothing here limits any right you have under the Consumer Protection Act 2019.

Last updated · Quiro Tech Solutions