Policy

Cancellations and refunds.

Most records are fetched and checked before we ask you to pay for them, which removes most of the situations a refund policy usually exists for. A whole-village report is compiled after payment instead, and refunded in full, automatically, if it cannot be completed. Here is every case.

1. Nothing was found, or it came back unreadable

   For a record fetched for a single parcel, you are not charged at all. We fetch the record and check it before asking you for anything, so if the portal has no record for your survey number — or returns something incomplete — there is nothing to refund, because nothing was taken. A whole-village report works differently — see below.

2. A whole-village report could not be compiled

   These reports are paid for before the work begins, because compiling one means many requests to the government portal. If the report cannot be compiled, the payment is refunded in full, automatically, to the original payment method — you do not need to ask.

3. A survey map is not available, or could not be delivered

   The Village Map and Block Map tools deliver the original PDF sheets of the survey map: one PDF for a one-sheet set, a ZIP of PDFs for a multi-sheet set. You choose a place rather than a parcel, checking is free, the price appears once the sheets are ready, and you pay after preparation. A place with no map available shows "Currently not available" and costs nothing. If you have paid and the files cannot be delivered, the payment is refunded in full, as for any record that does not reach you, and the other cases on this page apply to a map in the same way.

4. A CMDA land use map sheet is not available, or could not be delivered

   The CMDA Land Use Map tool delivers one published CMDA land use map sheet as a PDF. You choose a sheet rather than a parcel, checking is free, the price appears once the sheet is ready, and you pay after preparation. The sheet is fetched from CMDA when you order. If neither CMDA nor our stored copy can supply it, or CMDA serves a page with no map, the order ends and you are not charged. If you have paid and the PDF cannot be delivered, the payment is refunded in full, as for any record that does not reach you, and the other cases on this page apply to a sheet in the same way.

5. Municipal property tax receipts are not available, or could not be delivered

   The Municipal Property Tax Receipt tool delivers the receipts TN Urban ePay has issued for one assessment number, as a single PDF. Checking is free, and you pay after the receipts are prepared. If TN Urban ePay has no record for the assessment, no longer lists a receipt you picked, or does not respond, the order ends and you are not charged. An order is all of the receipts you picked or none of them, so you are never charged for part of one. If you have paid and the PDF cannot be delivered, the payment is refunded in full, as for any record that does not reach you, and the other cases on this page apply to these receipts in the same way.

6. Village panchayat tax receipts are not available, or could not be delivered

   The Panchayat Property Tax Receipt and Panchayat Water Tax Receipt tools deliver the receipts a village panchayat has issued for one assessment number, as a single PDF. Checking is free, and you pay after the receipts are prepared. If TNRD has no record for the assessment number, no longer lists a receipt you picked, or does not respond, the order ends and you are not charged. An order is all of the receipts you picked or none of them, so you are never charged for part of one. If you have paid and the PDF cannot be delivered, the payment is refunded in full, as for any record that does not reach you, and the other cases on this page apply to these receipts in the same way.

7. Chennai property tax receipts are not available, or could not be delivered

   The Chennai Property Tax Receipt tool delivers the receipts Greater Chennai Corporation has issued for one property id, as a single PDF. Checking is free, and you pay after the receipts are prepared. If GCC has no record for the property id, no longer lists a receipt you picked, or does not respond, the order ends and you are not charged. An order is all of the receipts you picked or none of them, so you are never charged for part of one. If you have paid and the PDF cannot be delivered, the payment is refunded in full, as for any record that does not reach you, and the other cases on this page apply to these receipts in the same way.

8. You were charged twice for the same record

   The duplicate is refunded in full, to the original payment method. We refund it on detection or on your request, whichever comes first. You do not have to argue the case.

9. Payment went through but the record did not reach you

   Refunded in full. We do not hold the payment against a promise to deliver later. If you would rather we retried, tell us and we will — but the choice is yours, not ours. For a whole-village report, this does not apply if you deleted your account before it reached you. See the next case.

10. You deleted your account before your report reached you

    Deleting your account cancels any report you have paid for that has not reached you, and that payment is not refunded. If you still want the report, wait until it is ready before you delete your account.

11. The record does not match the property you asked for

    We re-issue the correct record at no further charge. If the correct record cannot be located, the purchase is refunded in full.

12. You changed your mind after receiving a correct record

    A delivered record cannot be returned — you have it. Once a complete, legible record matching your request has reached you, the purchase is final. Apart from deleting your account before a report reaches you, this is the one case where a purchase cannot be refunded.

How a refund reaches you

Refunds go back the way you paid. A card, UPI or bank payment is refunded to the payment method you used, through Razorpay, within the period applicable law and RBI directions require; we do not turn it into credit, a voucher or balance instead. A purchase paid from your prepaid balance is refunded to the balance.

Cancelling

There is nothing to cancel before you pay — a lookup you abandon costs nothing and creates no order. There is no subscription, no saved card and no recurring charge, so there is nothing that continues unless you act.

Your prepaid balance

You can add money to a balance and pay for records from it. Unspent money you added in the last 90 days can be refunded. We keep a fee of 5% of the amount refunded, at least ₹50, GST included. To ask for a refund, use the refund request page .

1. Adding money

   You can add ₹100 or more at a time, paid through Razorpay. The balance is held in rupees, never expires, and pays for records at their listed prices in one tap. No GST is charged when you add money; each record you pay for from the balance gets its own GST tax invoice.

2. Getting unspent money back

   Money you added in the last 90 days, counted from when we confirmed your payment, can be refunded. One request covers all of it, and you can have one request open at a time. The money leaves your balance when you ask, and each payment is refunded to the card, UPI or bank account it came from, through Razorpay. Money added more than 90 days ago stays in your balance to spend, but cannot be refunded.

3. The refund fee

   We keep 5% of the amount refunded or ₹50, whichever is higher. The fee includes GST, and we issue a tax invoice for it. At least ₹1 must be left to pay back after the fee, so a request needs ₹51 or more to refund. The fee and the amount you will get back are shown before you ask.

4. When we refuse a request

   We check each request before paying it out. We refuse one only if we suspect fraud, or if a payment it would refund is under dispute with your bank. A refused request puts all of the money back in your balance, with no fee.

5. If a refund does not go through

   If Razorpay cannot pay a part back, that part returns to your balance. If at least one part was paid back, the fee is kept; if none was, the fee returns to your balance too.

6. Money that is never paid out

   Money you have already spent, and money we add to your balance ourselves, for example as goodwill or to correct a mistake.

7. A record you paid for from your balance

   If it is refunded under any case above, the money goes back to your balance, not to your bank, and keeps the refund window it had.

8. Deleting your account

   Ask for a refund first. If money is left when you delete your account, we ask you to confirm, and the unused balance then lapses: it is not refunded. A refund you asked for before deleting is still paid out; if it is refused or does not go through, that money lapses too.

9. Disputing a payment that added money

   A chargeback on that payment takes the disputed amount out of your balance.

10. If we stop offering the balance

    The rules on this page apply to the money you hold: what you added in the last 90 days can be refunded less the fee. Money added earlier than that cannot be refunded.

If you dispute a charge with your bank

You are entitled to. We respond to chargebacks through Razorpay's process with our delivery and payment records. Writing to us first is faster: the duplicate-charge and non-delivery cases above are refunded without a dispute being necessary.

Asking for a refund

Write to support@viewpatta.com with the mobile number you used. You do not need an order number — we can find the purchase from the number. See contact for other ways to reach us. To get unspent balance back, use the refund request page .

This policy applies to View Patta, operated by Quiro Tech Solutions. Nothing here limits any right you have under the Consumer Protection Act 2019.

Last updated 31 October 2026 · Quiro Tech Solutions